[SUMMARY] Help with E3500 (GBIC)

From: Hugo Jose C C Dias <hdias_at_tj.ba.gov.br>
Date: Thu Mar 14 2002 - 09:54:09 EST
Unfortunately the server isn4t under contract! This way I am trying to solve
it together a SUN system engineer. All the answers i have received seens to
point to the same direction, maybe be a problem with the GBICs (I have
already changed it), the cables or IO Board. I am going to change the cables
today nigth and i hope this be the reason. Anyway, thats a good opportunity
to renew the contract.

Thanks all helps!

Hugo Dias
System Administrador
Ipraj
Salvador - Bahia - Brasil



-----Mensagem original-----
De: Steve Hammond [mailto:shammond@virtualpurchasecard.com]
Enviada em: quarta-feira, 13 de margo de 2002 17:54
Para: hdias@tj.ba.gov.br
Assunto: RE: Help with E3500 (GBIC)


fiber is dropping off could be a patch - check fiber cable snoop the output


-----Mensagem original-----
De: Christopher L. Barnard [mailto:cbar44@tsg.cbot.com]
Enviada em: quarta-feira, 13 de margo de 2002 18:00
Para: hdias@tj.ba.gov.br
Assunto: Re: Help with E3500 (GBIC)


Try replacing the cable itself between the GBICs.  Sometimes that can be
the problem.

oh, btw, to give you a small pointer for your english:  you would say
"Dear" by itself to address your spouse, your mother, or someone like
that.  If you want to start your message with "Dear" but you don't
necessarily know who you are talking to personally, then you should
also have the person(s) it is addressed to.  So in this case it would be
"Dear sunmanagers".  Just fyi.

+-----------------------------------------------------------------------+
| Christopher L. Barnard         O     When I was a boy I was told that |
| cbarnard@tsg.cbot.com         / \    anybody could become president.  |
| (312) 347-4901               O---O   Now I'm beginning to believe it. |
| http://www.cs.uchicago.edu/~cbarnard                --Clarence Darrow |
+----------PGP public key available via finger or PGP keyserver---------+

-----Mensagem original-----
De: Tony Tran [mailto:tonytran@contour.com]
Enviada em: quarta-feira, 13 de margo de 2002 18:01
Para: hdias@tj.ba.gov.br
Cc: tonytran@contour.contour.com
Assunto: Re: Help with E3500 (GBIC)


Hi Hugo,
did you change the old Vixen card to the new IBM's GBIC ?
Tony


-----Mensagem original-----
De: Sean Berry [mailto:berry@housebsd.org]
Enviada em: quarta-feira, 13 de margo de 2002 18:10
Para: Hugo Jose C C Dias
Assunto: Re: Help with E3500 (GBIC)



Stupid question, but have you considered swapping the cable?



-----Mensagem original-----
De: Vipin Sharma - EDS Datacenter Contractor
[mailto:Vipin.Sharma@Sun.COM]
Enviada em: quarta-feira, 13 de margo de 2002 18:19
Para: hdias@tj.ba.gov.br
Assunto: Re: Help with E3500 (GBIC)


did you changed the fibre cable too.

-----Mensagem original-----
De: Melnik, David W [mailto:David.Melnik@stratech.com]
Enviada em: quarta-feira, 13 de margo de 2002 18:49
Para: 'Hugo Jose C C Dias '; 'sunmanagers@sunmanagers.org '
Assunto: RE: Help with E3500 (GBIC)


 I would highly recommend that you utilize the Stortools utilities to
trouble shoot this problem.  It could be with the I/O boards, the HBA, the
cable, the disk or the GBICs.

Dave


-----Mensagem original-----
De: Lee Lazon [mailto:lee3@lazon.net]
Enviada em: quarta-feira, 13 de margo de 2002 18:57
Para: hdias@tj.ba.gov.br
Assunto: Re: Help with E3500 (GBIC)


If you are sure that you have changed the correct GBICs... have you
tried the cable?  Make sure your cable is not being bent or twisted.
Also, be sure to use a sun fiber cable... I have seen more than one
place using standart networking cable... very very bad!!  Let me know...

Lee


-----Mensagem original-----
De: Rick McKinney [mailto:rtmckinney@attbi.com]
Enviada em: quarta-feira, 13 de margo de 2002 19:45
Para: hdias@tj.ba.gov.br
Assunto: Re: Help with E3500 (GBIC)





>Dears,
>
>         I have a problem with a E3500 server. According to our local SUN
> contact
>the problems seens to a GBIC (see messages bellow). But we have already
>changed two GBICs (IO board - the firt GBIC and the interface - the first
>too) and the problem go on. Does anyone could help me?
>         I have a lots of the messages (socal0) bellow and after these
> messages all
>the mirror needs maintenance and sometimes the server is rebooted.

did you try replacing the GBIC on the Array .. did you try replacing the
fiber cable
did you try replacing the IB on the array

-- rick


-----Mensagem original-----
De: Hichael Morton [mailto:mh1272@yahoo.com]
Enviada em: quarta-feira, 13 de margo de 2002 21:38
Para: hdias@tj.ba.gov.br
Assunto: Re: Help with E3500 (GBIC)


Hugo,

Be sure your E3500 is appropriately packed.

Be sure your I/O boards are at the correct firmware levels and are the
correct rev ("dash levels").

Be sure your GBICs are at the correct rev levels.

When we see this problem, we change the I/O board and both GBICs.  If
you are using SBus cards, change them also.  Change the fibre stuff on
the array.

Sun had problems with older GBICs.  One of the vendors produced GBICs
that didn't work as they should under all circumstances.

If your E3500 is under contract, have Sun send a Field Engineer to swap
the parts.  Your E3500 is under contract, isn't it?  If not, use this
situation to get your company to buy a contract.  Everyone will be
happier and sleep better!


Hope this helps,

HM


-----Mensagem original-----
De: carsten.boeddicker@comparex.de
[mailto:carsten.boeddicker@comparex.de]
Enviada em: quinta-feira, 14 de margo de 2002 04:51
Para: hdias@tj.ba.gov.br
Assunto: Antwort: Help with E3500 (GBIC)



Hola Hugo Diaz,

i have experienced the Problem too a while ago. What we made to solve the
Problem was not just to change the GBIC in the server but also in the
Storage
Device. If then the problem still exists, you might have a real physical
cable
problem! Hope you have a contract with SUN (to change the parts) and i hope
you get this fixed, because that is really annoying!
Have Fun

Ciao

     Carsten Bvddicker


Wer immer nur tut, was er kann, wird immer nur bleiben, was er ist.


-----Mensagem original-----
De: Naarsing, Erik [mailto:erik.naarsing@ndcholding.nl]
Enviada em: quinta-feira, 14 de margo de 2002 05:38
Para: 'hdias@tj.ba.gov.br'
Assunto: RE: Help with E3500 (GBIC)


Hi,

I think Sun is right. We've had to replace ALL (32!) gbics with
new ones because of lousy production. Some replacements were
having the same problems, so they had to be replaced also.

Everything is stable for over a year now (fingers crossed).

Regards,
Erik




-----Mensagem original-----
De: Joe Serra [mailto:joe_serra@eudoramail.com]
Enviada em: quinta-feira, 14 de margo de 2002 05:45
Para: hdias@tj.ba.gov.br
Assunto: Re: Help with E3500 (GBIC)


Hi Hugo,

I had the same problem once. Please check you are not using Vixel GBICs,
case you are, you should probably replace them by IBM GBICs. There is a
problem with Vixel GBICs.
You said you replaced GBICs in IO board, have you tried replacing the GBICs
in your storage device?

I hope it helps.
Best regards,
Joe


-----Mensagem original-----
De: Joon Martin Hansen [mailto:joon.martin.hansen@eterra.no]
Enviada em: quinta-feira, 14 de margo de 2002 06:27
Para: hdias@tj.ba.gov.br
Assunto: RE: Help with E3500 (GBIC)


Hi there!

Have You checked the cable?

I Have experienced a similar problem on a E3000 machine. I had to
replace the entire IO-board... (And remeber to upgrade it to the same
level as the other ones:)

Joon M


-----Mensagem original-----
De: Rick McKinney [mailto:rtmckinney@attbi.com]
Enviada em: quarta-feira, 13 de margo de 2002 19:45
Para: hdias@tj.ba.gov.br
Assunto: Re: Help with E3500 (GBIC)





>Dears,
>
>         I have a problem with a E3500 server. According to our local SUN
> contact
>the problems seens to a GBIC (see messages bellow). But we have already
>changed two GBICs (IO board - the firt GBIC and the interface - the first
>too) and the problem go on. Does anyone could help me?
>         I have a lots of the messages (socal0) bellow and after these
> messages all
>the mirror needs maintenance and sometimes the server is rebooted.

did you try replacing the GBIC on the Array .. did you try replacing the
fiber cable
did you try replacing the IB on the array

-- rick
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Received on Fri Mar 15 15:33:16 2002

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