SUMMARY: Problems configuring a remote printer

Everyone,
The solutions was to go to the network admin
and tell him, for the 4th time, that it must be
the firewall.
This was proven by doing an unsuccessful telnets to the printer
(telnet <ip.address> and telnet <ip.address> 9100).

Meanwhile, the printer was pingable via the command line.
I finally convinced the network admin to check the firewall again.
He then entered the server's IP address to be accepted on the
remote site.
After that, presto!

Thanks,
Robert Richardson.


I would like to thank the following persons for responding and/or
communicating with me:
Paul Greidanus
Frank Smith
Rene Casalme
Hershel Remer
Jeff Peters


Original message:
> Hi,
> I have been having problems configuring a remote printer that communicates
> thru our firewall. I ran a diagnostic via hppi and received the following:
>      System:
>         1) Verify installation of software
>         2) Examine spooler operations 
> 
>      Printer/Network:
>         3) Test network printer's accessibility
>         4) Print a test page to printer
>         5) View HP JetDirect interface's current configuration 
>         6) Install BOOTP subsystem (super-user only)
>         7) Show HP JetDirect interface's protocol settings
>         8) Display operational and protocol statistics 
>         9) Enable/Disable Realtime Model Script Update (super-user only)
> 
>              ?) Help    q) Quit
>        
> Please enter a selection: 3
> 
> Enter the network printer name or IP address (q - quit): printer01
> 
> ACTION: check if it's an HP network printer, and if the local
> host has access to it....
> 
> RESULT:
> *** Receive NO snmp response! 
> *** (printer down, cable off, or wrong Get community name?)
> No response!
> Either incorrect GET community name, not an HP network
> printer, or encountering other problems.
> 
> 
> 
> The SET community name and GET community name are <SET>.
> This is an HP LaserJet 5000 Series printer.  The Sun box is a
> SF-3800 with Solaris 5.8.
> 
> Any thoughts?
> 
> Robert Richardson
> Activision Studios
> 310.255.2247
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